MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). http://www.itsmarta.com/ride-with-respect.aspx. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. 404-848-5826. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or A MARTA Mobility Service Agent will explain the service and/or mail an application. The application has two (2) parts (A & B) and is the first phase of the process. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). MARTA Police (Non-Emergency) 404-848-4900. A MARTA Mobility Service Agent will explain the service and/or mail an application. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Customers must have correct fare immediately upon boarding in order to ride. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA Police (Emergency) 404-848-4911. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA's Fixed Route services include bus and rail transit services. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Partnership Program. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Five Points Lost and Found Office is temporarily closed. The assigned Mobility Bus is scheduled to arrive during this time. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Service cannot be provided earlier, later or on days when regular MARTA service is not available. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. For this reason, different types of eligibility that have developed in the transit industry, including: Customers will be asked to leave a voicemail with their name and phone number. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Travel Companions are subject to the regular MARTA Mobility fare. Assault or threat of assault is prohibited. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Requests to suspend subscription service until further notice will not be accepted. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. 404-848-5000 . 2424 Piedmont Road, NE 404-848-5000 . MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA Customer Experience. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. This includes following or stalking passengers or employees. Customer Service. MARTA Police (Non-Emergency) 404-848-4900. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. B. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. The fax number for Mobility Eligibility is 404-848-6900. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. If a card has been confiscated due to usage by any unauthorized property. Disruptive, harassing, or threatening behavior is prohibited. Superintendent of Mobility Operations TDD or FIRS: 1-800-877-8339 . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. The position pays very well also. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Individuals may forward the completed application in the following ways: Via Mail: You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Learn more about bikes and MARTA. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA Police (Non-Emergency) 404-848-4900. Please make sure all personal items are safely secured and out of the way of other customers. Customers must make all changes prior to the date of travel. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Mobility Fares. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Conditional eligibility (some trips). During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Atlanta, GA 30324-3330, Via Fax: Customers with inoperative wheelchairs cannot be transported. Vehicle number and operators name, if applicable Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station The operator will not carry packages through the door. 2424 Piedmont Rd, NE 30 Alabama St., SW However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Mobility Appeals Panel
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