More information is available at https://www.tuifly.be/en/fly-deluxe-en. If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. We therefore advise you to consult their terms and conditions. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. The e-mail will contain all necessary information. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Wearing a face mask on TUI fly flights to and from Belgium is no longer mandatory, but we still strongly recommend it. Your travel agency can give you more information about this voucher. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. You dont need to contact us yourself. TUI, easyJet, Ryanair and Jet2 have different refund policies . While a number of holidays have resumed following the lifting of lockdown restrictions . Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. - Package with flights offered by another airline. 1,34 per minute). In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Entry Requirements. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. You should contact TUI by email or in writing 7 days or more before the booking. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. Our partners are doing the best they can to help you! Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. When you pay you will be supplied with an ATOL Certificate. Some changes are free and for some you will need to pay a fee. 1,34 per minute), They will gladly make the booking for you. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Airlines are offering Covid cancellation policies during this time of uncertainty (Image: Andrew Teebay/Liverpool Echo) Get FREE email updates for West London . In this video, we show how to fill in the PLF form. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. This also applies to people under the age of 18. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. TUI allows both cancellations and changes. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. More information can be found hereunder. This costs more up front. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If your file is cancelled free of charge, the premium will also be cancelled free of charge. For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. TUI fly is your trusted partner for safe travelling. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Thank you for your understanding in these exceptional times. Upload them online during the online check-in and you will immediately receive your boarding pass. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. However, not all policies will help if youre unable to travel for reasons relating to Covid-19. We ask you to check in online prior to your flight if possible. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Absolutely! The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). "They said if you want your money back, you can only get 20% of it back . but we count on you to also seek information before your departure. Can I cancel a flight I booked with Kiwi.com? Did you book a parking space with Quick Parking, but your trip has been cancelled? Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. You do not need to contact us. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. Before committing to any accommodation booking, read through the provider's terms and conditions. The EU Digital COVID certificate (EUDCC) is proof (in digital or paper format) that you have either: Been fully vaccinated at least 14 days before arrival; or. If you need assistance you can contact TUI directly. At the airport. If the price of the new flight is higher than the original amount, you will have to pay the difference. Whether your flight will take place depends on your destination and the flight schedule. How to COVID-proof your trip. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. You will then need an extra (booster) vaccine. See more on Wizzairs flight change fees. 163.04. has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . Jet2 has flexibility baked into its general terms and conditions. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . Obviously, there are a number of things you should take into account and you will have to make some adjustments. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. You are on the Belgian website. This applies to all cancellations including for medical reasons. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. Now we are stuck as to what to do. The All risk Cancellation insurance provides coverage for unforeseen events. The voucher is personal, you are not allowed to give it to someone else. The original term of validity is indicated on your voucher. You will clearly see what documents are required for your destination! Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. Reports of higher infection rates are also putting a dampener on . But ATOL protection does not apply to all holiday and . While you're away. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. Articles of clothing (e.g. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Do you think that thats quite expensive? Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. Does this option interest you? Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. If you dont want to travel to an affected area, you can cancel your trip. Lots of our package holidays use the airline of our sister company, TUI. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. TUI fly is active in different countries. Click on the link Coronamaatregelen for your destination. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. Any rebooked flight must be completed by 31 December 2023. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. You will automatically receive the new voucher for the remaining amount by e-mail. For Covid related reasons you can also make a fee-free change right up until your day of departure. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . Click on the link Coronamaatregelen for your destination. In that case the normal cancellation conditions will apply. You can buy bargain travel deals from people who cannot use theirs. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Travel requirements. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. If this sounds like the better option, read the last section below Can I sell my TUI holiday. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. We therefore advise you to consult their terms and conditions and the measures they have taken. It is possible to do an antigen test. Your file will be processed as soon as possible. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? The European corona certificate will be introduced as from 1 July 2021. Travel insurance can be taken out within 30 days of booking. There are several advantages to checking in online! Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. If you booked a package holiday or a hotel only, visit the following articles: All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021.
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