Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. email from them: "Thank you for contacting AXS. Then be careful what insurance you pay for. By clicking a link you are consenting to this. They will pursue AXS who in turn, will keep your money. Do you have the required supporting evidence as described above? The partial refund was completed early August 2020. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Well need evidence from the relevant transport authority. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Price and availability of any ticket, product or service on the Service are subject to change without notice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. To read the updated Privacy Policy, please. Let us know what you were doing when this page came up, plus your IP and request ID In these cases, customer service will attempt to contact you, using the information we have on file. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Kia was extremely helpful, efficient and patient with all my questions. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. a doctor's note for the illness causing your symptoms. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. If you have any questions, please contact the Box Office at 817-272-9595 or [email protected]. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Yes - If customer is prevented from attending because of a government mandate, this is covered. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Please be advised we will require a copy of the death certificate to be attached. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Please contact the venue directly for a refund. If I have XCover ticket insurance and miss an event, can I get a refund? AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Refunds for rescheduled events are up to the artist, team, venue, or promoter. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Performed analyses related to call center and ticket insurance costs. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Shipping information, if any, is provided at checkout. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Any restrictions on transfer or resale will be communicated to you (e.g. 4 days ago. 1999-2023 PayPal, Inc. All rights reserved. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Supporting documents are preferred in English. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. What does insurance on concert tickets mean? and now it says "refund pending". The ticket is valid only for the event, date, time, and seat location issued. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. We notice that your web browser is out-of-date. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. If you have bought your tickets at the venue's box office? We will require vehicle recovery service confirmation and receipts. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. The document details need to meet the requirements of your Booking Refund Protection. Please note: The account holder is liable for bank charges levied by the receiving bank. All photography, filming and other recordings of the event are PROHIBITED. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Refund policies may vary depending on promoter, venue, state or local laws. A scan or clear photograph sent by email is acceptable. So please be as cautious as possible when going through AXS. It's all a fan needs, all in one app. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Pick your exact se. There are no suggested results at this time. We hope that you have a great time at the show. You are solely responsible for making a purchase, based on the information provided on our Service. We need you to provide specific evidence of illness or injury for the ticket holder affected. Please read this Agreement carefully, because it is a contract that affects your legal rights. Request ID: 7a29b98f6d472a62. x, Hello! If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. They lure you into buying the insurance but little did I know that a refund will be issued . cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects
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