Sign up for year-round getaways, special offers, and more. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Get the Clipper app. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. What happens if I tag on, but I change my mind? Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Am I reloading this wrong online? Learn more about Clipper START and how to apply here. New to Clipper? If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Some purchasing limits applyas outlined on our sales page. My transit benefit program told me they sent you the money. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. 2020, Metropolitan Transportation Commission. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Can I manage my Clipper account and pay my transit fares with my phone? Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Getting Started. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. I was charged the wrong fare. Call us 800-888-2535; Contact us; Enter search term: Go. Your session is about to expire due to inactivity. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. You can also set up Clipper on your phone through Apple Wallet. If you want to ride, you will need to tag again. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. To find out more information about replacing an RTC card, please visit 511.org. learn more. City Coach. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Bicycles are stored on the outside deck subject to the elements. I have loaded a lot of money on a clipper card through the website months ago. See the. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). No notice, even though they have my email? Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Credit card charges are processed immediately. Please have your vaccination card or a photo of it ready in the event you are asked to show it. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Can I get a card at an airport? In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you forget to tag off, thats the fare you will pay. Visit clippercard.com and buy online. Yours is the first email Ive gotten on this issue. News; Twitter Twitter, Opens . I set up Auto-Reload, but its not showing up in my online account. Transit Agency Tips. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Skip the side navigation menu and go to the main content. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No, every rider needs their own card or device (phone or watch) to pay for fares. Add Clipper to your phone before you take-off! Please plan accordingly and allow sufficient time. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. This page includes How RTC cards work, accessible information, and using Clipper equipment. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. For more information, please see our See full menu. Be sure to review the paper ticket fare chart at the station. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at [email protected] or 408-920-5335. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. The programgives qualifying adult riders a 20% discount on BART trips. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. For more information, visit Sales and Service Locations. We also offer special discounts for children and military personnel. Requires iPhone 8/Apple Watch Series 3 or later. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. opens in new window. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. . Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Funds added using Apple Pay and Google Pay areimmediately available for use. Clipper is now available throughApple Pay and Google Pay. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Choose to stay logged in or to log out. What's the difference between cash value and BART high-value discount (HVD) tickets? This might take a few seconds. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. In addition, we offer a full range of beverages options, including locally-distilled spirits. There is a 50 cent surcharge per trip for paper tickets. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. For more information, please see our Seattle-Victoria fast ferry schedule. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Privacy Policy. Your mobile wallet will display purchase options for your selected Clipper card. If your card is registered, contact us so we can block your card from further use. Make sure you always have a current email address on file. Once you do that, it will show up in your account. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Failure to provide such evidencemay make you inadmissible to Canada. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. How do I add value to a Clipper card on my phone? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Log in to your account to add a Backup Payment method. Log in to your Cilpper account with the email address we have on file and provide an updated email address. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. He started his journalism career as a sports editor in Iowa in 1975. BART is primarily selling paper tickets from the vending machines. You have up to 6 months to spend down your balance, so you can load the funds. Key Clipper information translated to Spanish. This page includes how to tag, card issues, and visitor info. The most you can load online at any one time is $255. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. The discount is even greater if you add multiple nights! Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. This page includes protecting your privacy and information retention. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Please allow ample time in your schedule to check in required luggage. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. The garage offers parking forONLY $10 per calendar day! Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. To order a Clipper card, visit Get Card. Otherwise, you will be logged out automatically. All rights reserved. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Can I load value on my mobile phone at a transit agency ticket office? All rights reserved. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Please visit theUS Homeland Security websitefor more information. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Use the same ticket when you exit. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. We do allow walk-up day-of guests to purchase tickets if space allows. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You will need to tag your card to a card reader or ticket machine to activate it. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. We will automatically send a declined payment notice to the email address in your Clipper account. Please learn more about traveling with pets. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Key Clipper information translated to Chinese. Hotel Package: Non-refundable within 4 days of travel date. Learn more about Clipper on your phone. Youth/Senior Cards. The terminal is located on Alaskan Way at Pier 69. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. This page includes when value is available, online orders, different types of value, and blocked cards. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. You can also order value at the same time. Pay With EMAIL US. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. 877.878.8883. To add a card to your Android phone, open Google Pay and click the + sign. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. We will send an email to confirm that you have updated information in your account. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Update your spam filter by adding [email protected] to your list of approved email addresses. Huh? If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Account Management. It is charged for those who enter a station, ride a train, and then exit the same station. What happened to my order? This is separate from confirmation of payment. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Fares are based on distance traveled. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. This is different in the phone environment. Phone. This site is protected by Google's invisible reCAPTCHA. Open the Clipper app and select the card you want to set up for Auto-Reload. Imagine you want to take a trip on SMART that costs $5.50. If you want to change your class of seating, you will need to reach out to our Reservations team. Indeed! Call (877) 878-8883 to order from a Customer Service Representative. After we collect payment, we will send you an email confirming this. Clipper is a regional transit card that can be used on all transit in the Bay Area. All Access Digital offer for just 99 cents! will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Boarding starts 1 hour before your boat is scheduled to leave. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. There are three seating classes on the Victoria Clipper ferry. Please note that The Hub is permanently closed. What if I buy a new 31-day pass before my current pass expires? Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. View vessel seating chart for San Juan Clipper. On a successful tag, lights and a "Travel OK" screen will appear on the machine. When will I be charged for my Auto-Reload value?
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