How to Reach a Real Person at Comcast/Xfinity. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Press Enter to send it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. How do I report this? If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Whenever there is an outage, your first step is to report it via email or twitter. Immediately Call Emergency Services. I think it may be the original phone line. Then Call Us. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Let us give you a call as soon as an agent is available. If you receive overhead electric service, your electric system con- sists of the following: 1. Create an account to follow your favorite communities and start taking part in conversations. Then it thanks me for signing in. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. 115.124.120.233 Hello @user_300363 and thank you! A drop-down list appears. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. If you smell natural gas or see downed power lines please do NOT use this page. Select Restart Modem to begin troubleshooting. If youve got a free afternoon, you can run the cable yourself and save some money. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. 7 years ago. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Thanks! We have made changes to keep employees safe so response and call times may be longer than usual. First Call 9-1-1. Then, call PG&E at 1-800-743-5000. That person will tell you who the city's contact is in the Comcast governmental affairs office. Click the direct message icon, 2. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Do what's best for your business. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I am a bot, and this action was performed automatically. It's in front of my yard, and it goes across the street. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Choose the option that best describes your situation. Enter another ZIP to see info from a different area. Don't worry, we'll never do that as it might cut into our profits for the quarter. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I suspect it's an old wire). You can contact 811 to get utility lines marked. However, its critical not to cut into a power line, as you know. If you absolutely need to have it removed, consult with an electrician before doing so. Hi, @user_af7a95. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Our community is your official source on Reddit for help with Xfinity services. came out and verified that it isn't live. Performance & security by Cloudflare. An official employee, such as myself or whoever is first available, will respond. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Genius. Report downed power lines at 713-207-2222. Type a message to let us know what your issue is. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Youve reached the best place and perfect person to help with virtually all of your account needs! I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Search accounts based on account number, or chat online. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Voting closed 14. Press Enter to send it. Type your message in the text area near the bottom of the window. I have a downed wire in the middle of the street. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. 1 6 If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). You aren't allowed to. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). The wires at my rental property are on the ground. Thank you for reaching out to our forums community, its great we can connect this way! A recent storm brought down a tree which took down one of the above ground cables by my house. The tubing will start to shrink almost right away. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. How to report a downed wire if I'm not a customer? When should we expect this to be corrected? I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. How do you get straight to a representative? 70% of power outages are caused by major weather. Hello @ryanray.rr81 and thank you! For immediate assistance, check out the Xfinity Assistant. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Say "No account." The tree and the cable are both on the grass verge next to my property. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I would like to report down wires in my back yard for the second time. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Cookie Notice New comments cannot be posted and votes cannot be cast. I am extremely frustrated this issue has not been of the upmost importance to your company. Massive outages do occur because of problems such as storms, floods etc. Welcome to the Xfinity community! STAY AWAY from downed power lines. See how you can save when you add Comcast Business Mobile or add a new line. I do apologize once again for the delay on our end and sincerely appreciate all your patience! I have a downed wire in the middle of the street. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. New comments cannot be posted and votes cannot be cast. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. A drop-down list appears. How do I talk to a real person at Comcast? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Select Start Troubleshooting to begin your modem restart. You can report an issue by going to the Xfinity Status Center. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Can you direct message us your name and address, please? With our new Xfinity support chat, you do not need to input the name of a person. How do I know if my home is wired for Comcast? Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Electric Lines that run from the utility pole to your residence. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. In the top right corner, you'll see a little chat icon near the bell icon. We've had a downed wire touching our building for about two months at this point. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Click the "New message" (pencil and paper) icon, 3. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Privacy Policy. You can email the site owner to let them know you were blocked. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Contact Comcast and let them know of the down landline problem. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Throughout our history, DISH has always put customers first. They have been hanging very low for over a year. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. For your safety, do not touch or move the downed line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Please help before someone gets hurt. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Dial 333 to get connected to a customer service representative. Type your message in the text area near the bottom of the window 5. I am at a loss. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. A tree in my back yard has two large branches resting on the phone/TV cables. Thank you so much Anthony for sending us over those details and the Modmail. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We can assist you with getting a ticket opened to let our amazing local team know. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Sound the horn, roll down your window and call for help. Then, call PG&E at 1-800-743-5000. Tips in case of an outage What if my power is out? To qualify for the credit, customers must: 1. Report it online using Xfinity Assistant. Can you direct message your name and address? How do I report an above ground cable down? Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A recent storm brought down a tree which took down one of the above ground cables by my house. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Click Continue. and our The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Who is responsible for cable line from pole to house? I really appreciate you being a member of the Comcast Family! In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Our team can help get that line raised. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I can't get into my property because the line is blocking the drive way. You have to sign up for gig service and sign a 2 year contract first. Downed Power Line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Discussion. Contact Us | Comcast Business Support -You are responsible for the "mast," the . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to Report an Issue Online Visit xfinity.com/xfinityassistant. In the top right corner, you'll see a little chat icon near the bell icon. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to [email protected]. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. The easement at my back property line has poles with electric and utility lines. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Contact Customer Service at (800) 391-3000. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. The ground around your car may be energized. Comcast Xfinity problems in the last 24 hours. How do I report a downed telephone line? Get in touch with Comcast Business. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I hope youre having a great week so far! Like. Id give them a ring. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. . Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Then, to let us know why you're calling, say Line is down.. The action you just performed triggered the security solution. We've had a downed wire touching our building for about two months at this point. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. . Make the report to that person.. Please send us a direct message to "Xfinity Support" with your full name and address. It may be used in setting the FCC's priorities for regulating companies like Comcast. Hope this helps you out. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Rod Furlan is a crook and Thief and should be held accountable. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! For immediate assistance, check out the Xfinity Assistant. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I am a bot, and this action was performed automatically. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. There may be a 60 day notice cancellation fee for your service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I don't have AT&T, or a landline. View the Xfinity outage map and find out when an area will be back online. I called on 7/20/21 to report this issue and no-one has been to fix the wires. How much notice do you need to give Comcast to cancel? Archived post. I explained this to the rep when I called to cancel. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages If you have questions about your services, we're here to answer them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. the chances of Comcast having their act together enough to even . I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! This website wants shut In order to get started can you please send me a Modmail message with your full name and service address? Yes, Comcast will come to your house to install the cable lines and equipment to your home. Thanks. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We have made changes to keep employees safe so response and call times may be longer than usual. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Then it tells me it can help me better if I sign in. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Occasionally there is a mix up and Comcast forgets to bury the drop. If you have questions about your services, we're here to answer them. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Stay put and call 911. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Let us know. This post was marked as solved. Comcast does not do tree trimming. Jul 2007 - Sep 20169 years 3 months. An official employee, such as myself or whoever is first available, will respond. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I am a bot, and this action was performed automatically. Thanks! We have all the tools to help with your cable line and make sure it gets taken care of. DO NOT TOUCH downed lines or anything they are touching. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Create an account to follow your favorite communities and start taking part in conversations. It's a hazard to pedestrians and vehicles! -ATTU-verseCare. Report it as a hazard to your local PD, maybe they have a better contact. Welcome to the Xfinity community! This website is using a security service to protect itself from online attacks. We ask for direct messages because we can't post personal information in public. This post was marked as closed. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Step 1: Inquiry. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Then, call PG&E at 1-800-743-5000. X | `>`. Let us know. Update on June 10, 2021. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Who do you call for a downed cable line? Press 0 a lot. My thinking, if I were to do this at my house would be that that 1.) Thank you for reaching out to the Digital Care Team. I have followed these instructions and sent the private message on 6/1/21. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Store Locator Status Center Check for outages and troubleshoot your services. I also appreciate you taking a moment out of your day to reach back out to our team! The channel and its live streaming world news is available . Call BGE at 1-877-778-2222 to report any downed electrical lines. An official employee, such as myself or whoever is first available, will respond. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Scroll down and select Manage Internet. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.
Morrisons Playlist 2021,
Medline Industries Annual Report 2020,
Prineville Oregon Newspaper,
Articles H