In my case, I thought my Azure Active Directory account from my new company was a Microsoft Account when its actually just a workplace account. Enter a different account or get a new one. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. For example, trying to use a personal login for a business-only service. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. This is extremely frustrating. Enter a different account or get a new one. I do not know how they are translated in English it was something like "experience online content". I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. Time-saving software and hardware expertise that helps 200M users yearly. Check out the latest Community Blog from the community! Enter a different account". How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. TIP: You can still get country-specific Outlook Email IDs like @outlook.in, etc. If you are prompted for a product key, see Where to enter your Office product key. Microsoft. Identify those arcade games from a 1983 Brazilian music video. I know the account is valid because it is the same one I am using in this forum. Replied on March 4, 2023. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. To resolve this, log in using the details of the new account. Has anyone found any fix for this? Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. Enter a different account or get a new one". I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. Microsoft O365 accounts conflict with Microsoft regular accounts? Fill out all required fields. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Enter the email address, phone number, or Skype name you use to sign in then selectNext. A great place where you can stay up to date with community calls and interact with the speakers. Recover your account by requesting a password reset. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. What is the point of Thrower's Bandolier? Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. New Member. Please see the attached. Microsoft Edge is another popular browser that many users use when they have a Windows computer. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Once the steps above have been completed, you should be able to log in to your Microsoft account. Key Takeaways This seemed to have created the issue somehow. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, Office 365 Account with Windows Phone 8.1, Clear cached Microsoft Live account credentials in Office apps, Adding GoDaddy account to Outlook 2016 hangs, Removed laptop from Azure AD Devices - non admin user on device can't log off unlink Microsoft account. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. Then click on "Enable.". When I go to "make a new one", it says that the account already exists and that I should try logging in. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Type the requested information and selectSend code. Do you need it? That Microsoft personal account doesnt exist. These are different to MSAs. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. I hope you were able to figure out what was wrong with your account. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated withthat account. That said, if you get a message saying that the Email address is removed for privacy, then you may have an issue with your account, and contacting Microsoft is the only option. Thanks for contributing an answer to Super User! function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. every time I try, I . Did this under Settings gear, Accounts, My Info. I did online training with this specific account. So freaking annoying. I cannot believe the idiocy of this design. I have dealt with this before. I have a small business and I set up the network a few years ago. It looks like this isn't a Microsoft account. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Enter a different account or get a new one. Microsoft doesnt explain that difference very well, or at all. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician 5. Copyright Windows Report 2023. How did you reverse your original choice? Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. Clear the cached data to refresh the login portal using the below steps. Enter a different account orget a new one. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? , It looks like theres already an account with. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. 1. Here at Business Tech Planet, we're really passionate about making tech make sense. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We hope that the suggestions listed above helped you to fix this error message. Click on the Start button on the left side of your Taskbar, and select Settings. Enter a different account or get a new one Hi Lael! Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Enter a different account or get a new one ." I use a different new account to sign in Microsoft. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Slot in the Microsoft user ID that needs to be recovered. The steps below are on how to clear cached data on Google chrome. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! Enter a different account or get a new one. My answer is to jettison Microsoft for something that works. From there, click on the control and customize option. Has 90% of ice around Antarctica disappeared in less than a decade? Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. I am not using Outlook anymoreOn Mac the Search function also was not working. How does it not exist when I even have a Facebook account with it? We have problem with the sign in of an account. Microsoft Office upcoming support end datechecklist. She has been the MiniTool editor since she was graduated from university. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. This is also happening to me. Guiding you with how-to advice, news and tips to upgrade your tech life. Can't access your account? Click Settings and more, illustrated by three dots. This worked in half a second. I have had trouble logging in due to the fact the password *** read more Thank you for posting to Microsoft Community. Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. Now click on "All services.". I am in a new position at my job and I need this in order to begin working immediately. Learn more about Stack Overflow the company, and our products. Keep up to date with current events and community announcements in the Power Automate community. I am logged into my Microsoft account on two different tabs but when I go to accept an invite for Microsoft Office 365 family and I go to log in.. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. Username lookup. This is an easy fix that I could not find on the Microsoft support fo. Not associated with Microsoft. If you are having troubles fixing an error, your system may be partially broken. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. We've created this blog to share our knowledge and make tech simple, so you can make use of all the fantastic technology available to your business. Also, you might have knowingly or unknowingly deleted your Microsoft account. It only takes a minute to sign up. It then asked me to create a password so I backed out thinking it wouldnt work. I am trying to sign in to a new computer using my Microsoft account. You can, however, create a new account with the same name. Power Platform Integration - Better Together! According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. 4. When you see the account you're looking for, select Sign in. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? Enter a dif Business process and workflow automation topics. SelectReset password below.Reset password. The initial step is to make sure that your Username and ID actually exist. But, I get a message saying "The Microsoft account doesn't exist. That is frustrating because the field is required. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Another method would be to open any Office 2016 or 2019 app and create a new document. Georges C. Independent Advisor. Otherwise, choose another username. It says my account does not exist. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. A Office 365 account is used for activating Office, not to logon to Windows. Type the security code intoVerify your identity,then selectNext. Select the Time range (Id suggest you choose All time). Yes. Business Tech Planet is compensated for referring traffic and business to these companies. Check all your drivers now in 3 easy steps: Double-check to ascertain the correctness of every input, Attempt logging in with the primary Microsoft ID, Send a test E-mail to the supposed user ID, Do not use an account name from another type of account, Recover your account by requesting a password reset, Xbox App Wont Let me Sign in: How to Fix it, Brother Printer Paper Jam: How to Easily Clear It, Fix Missing Dll Files in Windows 10 & Learn what Causes that. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through power automate, while using the same Microsoft account i am currently logged into, and it throws me the error. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! Why do small African island nations perform better than African continental nations, considering democracy and human development? To access this form, the user must be signed in with a Microsoft account. See, Step 2: Check products or services where you used your Microsoft account. Now click on "Azure Active directory" you may need to click on "Show all.". If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. Enter a different account or get a new one" when opening outlook through Power Automate. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. This is a fairly recent change that I have observed, with great frustration. At the time of writing this is an option presented as a blue link on another window that's presented when you try to add a workplace user, I think. That Microsoft account doesn't exist. The error message isnt well worded heres better text . Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a users school or work may not work. Key Takeaways So, you might need to create a new Microsoft account. If not, select the checkbox next to the device. Select Reset password below. I have a secondary email that I had set up which was an older email account that I don't use as often but still have things connected to it. I was having issues accessing my work/school account in the Calendar app on Windows 10. Restart the device, and install from https://portal.office.com/account to get the correct version. That Microsoft account doesn't exist. At the moment, neither error message nor the logins show the important difference between the two types of login. FIRST: carefully check that the email address is exactly correct. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. I have the same error from the same steps but with a different cause and solution. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. But, I get a message saying "The Microsoft account doesn't exist. It was not necessary and just interfered with her sign-in under her work account. Once the account has been created, you can start using that Microsoft service again. That Microsoft account doesn't exist. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. However, remember to check your account to ensure you are using the correct login details, especially the email address directly linked to your account. We won't spam you. Date: April 2, 2021Tags: Microsoft Account. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. I think that's the core of the confusion. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. Position: Columnist She was graduated from the major in English. Amazingly both messages are right but not well worded. Enter a different account or get In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. A few months ago I created this account and now it says that it doesn't exist. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . @LukePuplett: by triggering a re-install of Window. You can also get this prompt if your Microsoft account has been deleted for some reason. Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. We'll ask where you'd like to get yourverification code and selectNext. If its you, go back and sign in. Power Platform and Dynamics 365 Integrations. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. Click on More options, illustrated by three dots. Hi, I am trying to register for AZ-900 exam. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. If you forgot your Microsoft account password, follow these steps. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. Another important step is to verify every input. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. An additional address is meant for user account recovery and security purposes. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. "That Microsoft account doesn't exist. Time-saving software and hardware expertise that helps 200M users yearly. my email address is - ***removed*** ***Personal information deleted by the moderator. He has work experience as a Database and Microsoft.NET Developer. You may be mistyping the email address. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. I've had this Minecraft account for a very long time, but for some strange reason it doesn't work. I am not even sure if that would work anyway. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. It keeps happening. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? I am baffled by this. I then tried my email and the system worked. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. You can unsubscribe at any time, of course. Fix the damned product I pay for every single year, again and again and again. A local account is like setting up another user, but it's only on that one computer. Microsoft will permanently delete any account which has not been active for the past 2 years. "That Microsoft account doesn't exist. After that, click on "Devices.". Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. I had to open Microsoft teams logging in with a personal account (in this case it was an @harsh.com .com account.) To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I have the same problem. Guiding you with how-to advice, news and tips to upgrade your tech life. Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). This is absolutely maddening. It looks like theres already an account with [emailprotected]????.com. So frustrating. Since I'm now joined, I can't check where the option is now. I decided to created another new Email account and start switching the good email to the new account because . Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Select your name and profile picture or icon at the top. Enter the email address, phone number, or Skype name you use to sign in then select Next. Try another email address or sign up for a new one. Once I was logged in I went to settings in Microsoft Teams and I noticed both accounts were in the list. If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. Restart the device, and install from https://portal.office.com/account to get the correct version. Facts & prices for the new Microsoft Office. There is nothing that tells me what types of things I can enter. That said, these aliases cannot be used to login into a Microsoft account. Please help. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Sign In. A Gamertag is meant to serve as an identity only on Xbox. Clearing your browser cache canfree up storage spaceandresolve webpage How To Clear The Cache In Safari (macOS, iOS, & iPadOS). Choose the account you want to sign in with. It definitely is an Office 365 account that was being used to log in in the previous computer. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Then we were able to add the workplace user. Enter a different account or get a new one." The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": What do I do? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Attempt logging in with the primary Microsoft ID. But every time, I got this error: "That Microsoft account doesn't exist. I haven't been able to find a way to set that up right out of the box, though. Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through .
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